A legal disclaimer — this page is a working draft prepared for Pasta Lovers. It should be reviewed by a qualified legal adviser before publication, and adjusted to reflect the business’s actual practices under Australian law.
We want you to enjoy your food. If something is not right, tell us straight away and we will make it right.
If there is a problem with your order
Contact us by phone on 0431 404 548 as soon as possible, and in any case within 24 hours of collection or delivery. Please keep the item so we can see what went wrong.
When we will refund or replace
- An item is missing from your order.
- You received the wrong item.
- The food arrived in an unacceptable condition.
- The food is not of acceptable quality, or does not match its description on the menu.
In those cases you can choose a replacement dish or a refund of that item, in line with your rights under the Australian Consumer Law.
When we cannot refund
- Change of mind after the food has been prepared.
- Orders not collected within a reasonable time after the agreed pickup slot.
- Delivery failing because the address given was incorrect or nobody was there to receive it.
Cancellations
You can cancel free of charge until we begin preparing your order. Once preparation has started we may not be able to cancel, because the food is made fresh to order.
How refunds are paid
Refunds are returned to the original payment method through our ordering platform. Depending on your bank, funds usually appear within 5–10 business days.
Contact
Pasta Lovers — 4/42 Currumbin Creek Road, Currumbin Waters QLD 4223, Australia.
Phone 0431 404 548 · Email pastalovers.au@gmail.com